FAQ & Help

In most cases, domestic orders placed before 5pm ET (Eastern Time) Monday-Thursday will ship that same day. On Fridays, orders must be placed before 11am ET.

All orders are charged when shipped (and not before).

Common reasons checkout may be disabled:

1. An overlooked field that contains required information.
2. Your payment info cannot be verified.
3. The product cannot be shipped through the mail or to your location.
4. If you are unable to find a reason, please check with our product specialists who can help you finalize your purchase. Please contact our Sales Team via our support page or by calling +1 (646) 415-9056.

If your order is shipping to an address in a state which either requires us to collect sales tax, local sales tax will be automatically assessed unless the account is registered as tax-exempt. In some cases, we may provide an estimated sales tax amount until your exact location is finalized prior to order completion.

Orders can only be shipped to one address. If you need to ship to multiple addresses, please place separate orders. We apologize for any inconvenience.

All Shop CJ Global packages ship “signature required” upon receipt. Discretion may be left to carrier personnel to make final determination.

To check an order status, please visit our support page. If you have further questions regarding status, please reach out to our Customer Service Team by calling  +1 (646) 4159056. We’ll be glad to look into this for you.

We’re sorry to hear that about your shipment. Please visit our support page and email us as soon as possible to begin the claims process.

Of course! Just enter a United States shipping address and we will be glad to send your order there for you.

1. We aim to always have the gear you need when you need it. If for whatever reason an item is listed as out of stock, please double-check the availability listing to be sure we haven’t already provided an estimated restocking date.
2. If you haven’t placed an order for the item in question, please contact our Sales Team via our support page. For an order already placed, please reach out to our Customer Service Team via our support page.

We’re sorry to hear that your item isn’t 100% satisfactory. Our product specialists may be able to help you determine whether the item is defective. please reach out to our Customer Service Team via our support page.

You have 30 days from delivery to evaluate your item and initiate a return. Visit our support page for step-by-step instructions.

We’re sorry to hear that your item arrived broken or incomplete. Please contact us at our support page as soon as possible; we’ll begin the claims process with the carrier on your behalf. 

We make returns easy and fast! Visit our support page for step-by-step instructions.

In most cases, return shipping charges are the responsibility of the customer. Visit our support page for step-by-step instructions. We recommend you ship via insured ground service with a tracking number. We cannot be held responsible for lost or damaged packages

It’s past 30 days from when you purchased the item.

You will need to pack the item in an appropriate shipping container to prevent damages when returning your order back to Shopcjglobal. Be sure to pack the item into its original packaging first. Do not place labels on the original packaging.

On all items priced under 35$, Shop CJ Global will not charge any restocking fees. Shop CJ Global reserves the right to refuse the return or to charge a restocking fee equal to minimum 15% of the item’s retail price.

Shopcjglobal does not currently offer repairs on new or used items. For scooter service visit our support page.